Our Process
At Lonquén Chile, we are dedicated to rigorously selecting the best product to ensure a superior quality experience for our customers. We offer a wide variety of formats and designs that can be customized according to each client’s specific needs.
Harvest
Our commitment to quality begins by closely monitoring and supervising the product collection process by our suppliers, ensuring that each batch meets the standards required by our customers. This process includes a thorough inspection before being sent to our production plant.
Factory and quality department
Once at the plant, the product undergoes additional quality control by our Quality Department, which checks critical aspects of the sphagnum such as moisture and impurities, and classifies the product according to strictly defined criteria. Depending on the results, the moss is either sent directly to production to be processed according to the customer’s specifications or stored for future orders.
Packaging
The packaging is carried out ensuring proper cleanliness, moisture, and weight to achieve a final product that meets each client’s requirements. Every step of the process is supervised to ensure that quality and safety expectations are met.
Customer Satisfaction
We strive to maintain thorough control throughout the entire process, from the initial selection to the final dispatch of the product, which includes online tracking until it reaches its destination. Our comprehensive focus on quality and customer satisfaction reflects our commitment to excellence in all aspects of our operation.